Privacy Policy

Effective Date: April 30, 2026  ·  Last Updated: April 30, 2026

Effective Date: April 30, 2026 Last Updated: April 30, 2026

Osprey Solutions ("Osprey Solutions," "we," "us," or "our") is a digital marketing agency based in Vernon, British Columbia, Canada. This Privacy Policy describes how we collect, use, share, and protect information when you visit https://osprey.solutions, contact us, request a quote, book a strategy call, sign up for any of our services (including Google Business Profile management, Google Ads, Meta Ads, AI Voice Agents, RoofQuote, Website Design, SEO Content, and our customer relationship management platform), interact with our AI voice agents, or receive email or text (SMS) messages from us.

We follow Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) federally and the Personal Information Protection Act (PIPA) in British Columbia.

1. Information We Collect

We collect information you provide to us directly, information generated by your interactions with our services, and information collected automatically when you visit our website.

Information you provide:

  • Name, email address, phone number, business name, mailing address, role, and message content when you fill out a contact form, request a quote, book a strategy call, sign up to our newsletter or content drip, or open a support request.
  • Phone number and consent timestamp when you opt in to receive text messages from us.
  • Property address, roofing-related details, photos, and answers you provide when you use the RoofQuote estimator (when delivered through one of our roofing-contractor clients) or any other lead form on our website or partner sites we operate.
  • Account, billing, payment-method (handled by Stripe — we do not store full card numbers), and service-delivery information for clients on a paid service plan.
  • Any voice recording or message you leave when you call or text our published business numbers, including +1 (778) 910-0756 and any number associated with our AI voice agent on our agency line.

Information generated by your interactions:

  • Call recordings, transcripts, and call metadata (start time, duration, caller ID) when you call a number operated by Osprey Solutions or by one of our AI voice agents. We use these recordings to handle the call, generate summaries, and improve service quality. A short audio greeting at the start of the call advises you that the conversation may be recorded.
  • Inbound and outbound SMS message content, opt-in records, and delivery receipts for any phone number you provide to us.
  • Lead, deal, appointment, and conversation records that you generate inside the Osprey Solutions customer relationship management platform when you are a client or a contact of a client we work with.

Information collected automatically:

  • IP address, approximate geographic location, browser type, device type, operating system, language, referring URL, and pages viewed via standard server logs and via Google Analytics 4.
  • Session recordings, click and scroll heatmaps, and rage-click signals via Microsoft Clarity. Clarity does record on-page interactions; sensitive form inputs are masked by default.
  • Conversion-tracking signals fired to Google Ads (including remarketing audiences) and to Meta Pixel for paid-advertising performance measurement.
  • Cookies and similar technologies for analytics, conversion tracking, ad attribution, and session continuity. You can refuse cookies through your browser settings, though some features of our site may not work as intended.

2. How We Use Your Information

We use the information we collect to:

  • Respond to inquiries, schedule strategy calls, prepare quotes, and deliver the services you've requested.
  • Send transactional messages — appointment confirmations, reminders, missed-call follow-ups, quote follow-ups, billing notices, lead-status notifications, and service updates — by email, by SMS, or by AI voice call, in line with the consent you have provided.
  • Send marketing follow-ups and educational content about our services, only to people who have explicitly opted in to that channel.
  • Operate our AI voice agents, AI-assisted email replies, AI-assisted Google Business Profile review replies, and other AI-augmented features. Inputs to these features (call audio, transcripts, message content, review text) may be processed by third-party AI providers identified in Section 4.
  • Manage advertising campaigns we run on behalf of clients, including building Google Ads and Meta custom audiences from our client and lead lists where the client has authorized this and disclosed it in their own customer-facing notices.
  • Improve our website, our products, and our services, including conducting analytics, A/B testing, and quality reviews of recorded calls.
  • Comply with legal obligations, enforce our agreements, and protect against fraud, abuse, and misuse.

3. SMS / Text Messaging

This section describes how text messaging works with Osprey Solutions and your rights and choices around it. It applies to messages we send from our agency number +1 (778) 910-0756 and from any other number we publish as our own.

How you opt in. You opt in to receive SMS messages from Osprey Solutions in any of the following ways:

  • By submitting a contact form, RoofQuote form, or strategy-call booking form on osprey.solutions or any landing page we operate, where the form includes a checkbox confirming you agree to receive text messages from Osprey Solutions and you check that box and provide a mobile phone number.
  • By replying START, JOIN, YES, or SUBSCRIBE to a number we operate.
  • By submitting a Facebook Lead Ads form or other paid social lead form that includes SMS consent language.
  • By verbally agreeing to receive text follow-up during a phone or in-person conversation with our team or with one of our AI voice agents, where the agent confirms your consent before ending the call.

For every opt-in we record the date, time, source (form URL, voice agent call SID, etc.), and the consent language you saw or heard.

Types of messages you may receive. Lead-response and quote follow-ups; appointment confirmations, reminders, and rescheduling notices; missed-call follow-ups (a text-back when you call us and we don't answer in time); service updates, scheduling changes, and on-the-way notifications; account, billing, and renewal notices for clients on a paid plan; review-request messages after a completed service; and customer-care responses to messages or questions you send us.

Message frequency. Message frequency varies based on your interactions with us and the stage of your relationship with us. Most contacts receive a small number of conversational messages per request, plus reminders and status updates as needed. Active clients may receive ongoing operational messages.

Carrier disclosure. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Mobile carriers and SMS routing infrastructure (currently Twilio Inc.) handle the technical delivery of messages.

How you opt out. You can opt out at any time by replying any of: STOP, STOPALL, CANCEL, END, QUIT, UNSUBSCRIBE, or REVOKE to any text message we send. We will send a single confirmation that you have been unsubscribed and will not send further messages from that number for marketing or follow-up purposes. Transactional messages directly tied to an active service order (for example, an appointment-on-its-way notice for a job that's already booked) may continue until the underlying service is complete; you can also reach out to service@osprey.solutions to request a complete stop. To resume after an opt-out, reply START.

How you get help. Reply HELP or INFO to any text message we send for assistance. You can also email service@osprey.solutions or call (778) 910-0756.

No third-party marketing. Mobile information — including your phone number, the contents of SMS messages, and your SMS consent record — will not be shared with third parties or affiliates for their marketing or promotional purposes. We share this information only with the service providers identified in Section 4, only as needed to deliver the messages you've consented to, and only under contractual confidentiality and data-protection terms.

4. How We Share Information

We do not sell your personal information. We share information only as follows.

Service providers (subprocessors). We use these vendors to operate our services. Each is contractually bound to protect your information and use it only as needed to deliver the service to us.

  • Twilio Inc. — text-message routing and delivery; voice-call routing and recording for our AI voice agents.
  • Google LLC (Google Cloud Platform, Google Workspace, Google Analytics 4, Google Ads, Google Business Profile API, Vertex AI / Gemini) — server infrastructure, business email and storage, web and conversion analytics, paid-advertising delivery, GBP management, and AI-assisted text generation for review replies and other features.
  • Meta Platforms, Inc. — Meta Pixel and Conversions API for advertising attribution; Lead Ads ingestion when a client has authorized integrations.
  • Stripe, Inc. — payment processing for clients on paid plans. Stripe stores card data in their PCI-compliant environment; we do not store full card numbers.
  • SendGrid (Twilio SendGrid) — transactional email delivery for lead notifications, drip emails, and operational messages.
  • Microsoft Corporation (Microsoft Clarity) — session recording and behavior analytics on our website.
  • Anthropic, OpenAI, xAI, ElevenLabs, Deepgram — AI providers that generate responses, transcribe audio, or synthesize speech for our AI voice agents and other AI-assisted features. Inputs to these providers are limited to what is needed to produce a response and are subject to each provider's enterprise data-protection terms.
  • Hetzner Online GmbH — server infrastructure where most of our applications run.
  • Other software-as-a-service tools we use to run the agency, including project management, scheduling, and document storage, listed on request.

Legal compliance and protection of rights. When required by law, court order, subpoena, or other legal process, or when we reasonably believe disclosure is needed to protect the rights, property, or safety of Osprey Solutions, our clients, or the public.

Business transfers. In the event of a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction, subject to this Privacy Policy.

With your direction. When you ask us to share information with a third party (for example, sending a quote summary to your spouse, or delivering a lead from our system to a client's CRM), we will share only what you've directed.

5. Data Retention

We retain personal information for as long as needed to provide our services, comply with legal and tax obligations, resolve disputes, and enforce our agreements. Typical retention windows are:

  • Lead records and contact-form submissions: up to 7 years from last interaction, then deleted or anonymized.
  • Call recordings and transcripts: up to 90 days for AI voice agent calls used purely for transactional purposes; longer when the call is part of an active service or compliance record.
  • SMS message content: up to 7 years for active clients and 90 days for general inbound senders, subject to opt-out which removes the contact from active outreach.
  • Billing and tax records: as required by Canada Revenue Agency and applicable provincial law (currently 6 years).

You can request deletion at any time as described in Section 7.

6. Security

We use industry-standard administrative, technical, and physical safeguards to protect your information, including encryption in transit (TLS), access controls on our internal systems, audit logging, and regular review of vendor security practices. No method of transmission over the internet or electronic storage is 100 percent secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your information, subject to limitations where we are required to keep it.
  • Withdraw consent for marketing communications, including SMS, at any time.
  • Object to certain processing or request a restriction on it.
  • Receive a copy of your information in a portable format.

To exercise these rights, email service@osprey.solutions with the request and a way to verify your identity. We will respond within 30 days, or sooner if required by applicable law. If you are unsatisfied with our response, you may contact the Office of the Privacy Commissioner of Canada (priv.gc.ca) or the Office of the Information and Privacy Commissioner for British Columbia (oipc.bc.ca).

You may also unsubscribe from email at any time using the link in the footer of any marketing email, and from SMS at any time as described in Section 3.

8. Cookies and Tracking Technologies

We use cookies and similar technologies for the purposes described in Section 1 (analytics, conversion tracking, ad attribution, session continuity). Most browsers let you refuse cookies or alert you when a cookie is set. Refusing cookies may limit some features of the website. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. You can manage advertising preferences at adssettings.google.com and at facebook.com/ads/preferences.

9. Children's Privacy

Our services are not directed to children under 13 (or under 16 in the EEA / UK), and we do not knowingly collect information from them. If you believe a child has provided us with personal information, contact us and we will delete it.

10. International Transfers

We are based in Canada. Some of our service providers (including those identified in Section 4) operate servers in the United States, the European Union, or elsewhere. Your information may therefore be transferred to and processed in countries other than your own, including the United States. We rely on the contractual data-protection terms of each service provider and on lawful-transfer mechanisms recognized by Canadian privacy law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Material changes will be communicated through a prominent notice on this website or by email to active clients.

12. Contact Us

Osprey Solutions Vernon, British Columbia, Canada Email: service@osprey.solutions Phone: (778) 910-0756 Web: https://osprey.solutions

For privacy-specific requests please write "Privacy Request" in the subject line.

If you have questions about this page, email service@osprey.solutions or call (778) 910-0756.